RETURNS POLICY
Stress-Free Returns and Exchanges
At Artsgallary, we strive for nothing less than excellence. We are committed to providing you with an outstanding shopping experience from start to finish.
Artwork Quality Guarantee:
If the artwork doesn't align with the depiction on our official website, we assure you of a complete refund.
Shipping Damage:
In the unfortunate event that your artwork is damaged during transit, you have the option to request a free replacement or opt for a full refund.
Art Return Policy for Customized Orders:
For art customized in terms of color or size, returns are not accepted once you have received the painting. Returns for customized artworks will incur a $100 material fee before shipping.
30-Day Money-Back Guarantee:
You can return eligible items within 30 days of receiving an order to get a FULL refund, you only need to pay the freight for the return.
(Please note, if there is a return tariff, it's also borne by the buyer).
Conditions for Return:
To initiate a return, please ensure the following criteria are met:
- The request is made within 30 days of receiving the artwork.
- The artwork remains in the condition it was received, and is repackaged in its original packaging or similar protective packaging.
- For damaged artworks, photographs documenting the damage are required to help us understand what went wrong with the shipment.
*If the original packaging was insufficient, please repackage the artwork as securely as possible, and ensure to document this for insurance reasons.
Please note: You have 30 days from the date of receipt to request a return, followed by an additional 14 days to complete the return process.
Space Incompatibility:
If the artwork is not suitable for the intended space within your home (the customer is responsible for the return shipping costs), a full refund will be processed once the artwork is received back at our facility.
Need Further Assistance?
Contact Us - We're here to help ensure your satisfaction and address any questions or concerns.